Customer Connections & Innovations (CCI) is a marketing research firm specializing in customer and employee satisfaction programs. CCI customizes programs to fit individual client needs. CCI is able to accommodate any type of project - whether it is a detailed monthly customer satisfaction program, or a simple follow-up phone call to customers receiving a mailing. CCI can be an invaluable tool in outsourcing marketing research programs. Customer and Employee Satisfaction Programs can include the following components:

• Survey Instrument Development
• Telephone Surveys
• Web Surveys
• Mail Surveys
• Customer Satisfaction And Importance Studies
• Analysis of Statistical Differences
• Benchmark Comparison Projects
• Random Cross Section Analysis

Survey Instrument Development

An effective survey will help you better serve your customers. CCI is skilled at working with its clients to develop a custom survey instrument that not only gathers important information about their customers, but also communicates to the customers that they are valued and respected by the client.

Internet Surveys

The rapid growth of the Internet has provided new opportunities in marketing research.  CCI is able to develop an internet survey that will provide accurate, valid, and useful information.